Refund & Cancellation

At Fly Southwest Holidays, we strive to provide excellent service and ensure your satisfaction with our products and offerings. However, we understand that circumstances may arise where you need to cancel or request a refund. Please review our Refund and Cancellation Policy below for more information on how we handle such situations:

Cancellation Policy:

  • For flight reservations made through Fly Southwest Holidays, cancellations may be subject to the policies and fees of the respective airline(s) involved in your booking.
  • Please refer to the terms and conditions provided by the airline(s) at the time of booking for cancellation fees, restrictions, and eligibility for refunds.
  • Hotel reservation cancellation policies vary depending on the hotel and room type booked.
  • You may cancel your hotel reservation through our website or by contacting our customer service team.
  • Please review the cancellation policy specified at the time of booking to understand any applicable fees or penalties.
  • For package deals combining flight and hotel bookings, the cancellation policy will be determined by the individual cancellation policies of the airline(s) and hotel(s) included in the package.
  • Please review the cancellation terms provided by each component of your package booking for applicable fees and restrictions.

Refund Policy:

  • Refunds for flight reservations are subject to the policies and guidelines set forth by the airline(s) involved.
  • If eligible for a refund according to the airline's policy, the refund amount may vary depending on factors such as fare type, time of cancellation, and any applicable fees.
  • Processing times for refunds may also vary based on the airline's procedures.
  • Refunds for hotel reservations are subject to the cancellation policy of the specific hotel and room type booked.
  • If eligible for a refund according to the hotel's policy, the refund amount may be subject to deductions for any applicable fees or penalties.
  • Refunds for prepaid hotel bookings will be processed in accordance with the hotel's refund policy.
  • Refunds for package deals will be processed based on the cancellation policies of the individual components (flight and hotel) included in the package.
  • If eligible for a refund according to the respective airline and hotel policies, refunds will be processed separately for each component, and any applicable fees or penalties will be deducted accordingly.

General Guidelines:

  • Requests for cancellations and refunds must be submitted through our website or by contacting our customer service team.
  • Please provide relevant booking details and any supporting documentation when requesting a cancellation or refund.
  • Refunds will be issued to the original form of payment used for the booking, unless otherwise specified.
  • Fly Southwest Holidays reserves the right to amend or update this Refund and Cancellation Policy at any time without prior notice.
  • For further assistance or inquiries regarding cancellations and refunds, please don't hesitate to contact our customer service team.

Please note that this Refund and Cancellation Policy is subject to the terms and conditions outlined in our Privacy Policy and Terms of Service.